Gap
"In what ways might I keep up my level of education on professional issues, in order to achieve 20 hours of verified CPD (continued professional development) required to maintain my Chartered Accountant designation."
Primary Needs
- I can find CPD convenient for me
- I can find organisations that offer CPD
- ! I can get in touch with organisations that run CPD events
- I can find CPD related to my areas of interest
- ! I can be recommended courses based on my interests
- I can find cost-effective CPD
- ! I can discover about alternative CPD offerings
- I can track my CPD hours
- I can determine the relative value of a CPD offering
- ! I can easily keep notes and other resources after the event
Bold user needs are primary user needs. User needs marked with an exclamation point (!) are latent user needs.